I Need to Speak to a Real Person
The Definitive Guide for Connecting with Customers and Prospects Over the Phone
por Bob Bridges
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Sobre o livro
The concepts covered in this book are easy to understand and desperately needed in helping reps connect with their marketplace. Topics are presented along with examples, real life stories, and training suggestions. You may find yourself in many of the pages that follow. However, you may not identify with specific scenarios. It’s easy to dismiss instructional content that doesn’t address the exact business transactions of the reader. That’s why we focus on common language and communication techniques that apply to any interaction that transpires between a company and their marketplace.
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Características e detalhes
- Categoria principal: Negócios e Economia
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Opção de projeto: 15×23 cm
Nº de páginas: 154 -
ISBN
- Capa mole: 9780464725138
- Data de publicação: out 11, 2018
- Idioma English
- Palavras-chavee telemarketing, customer service, call center
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